Privacy policy
We appreciate you putting
your trust in us concerning your personal data.
Please read this Privacy
Notice ("Privacy Notice") carefully as it describes how we collect,
use and disclose your personal data. Personal data is any information relating
to a living person.
In this Privacy Notice, when
we refer to "we", "our", "us" we mean Actihire
Venues Ltd.
If you have any questions
about this Privacy Notice please contact us using the details in the "How
to contact us" section below.
Data Controller
For purposes of this privacy
notice the Data Controller and the Data Protection Officer is:
Actihire Venues Ltd
1A Marsland Road
Sale
M33 3HP
What information do we
collect about you?
(1) Information you give to
us
We may collect personal data
from you when you buy or use our services, interact with us on social media
platforms, contact us, make a complaint or use our website.
The categories of personal
data we may request include your name, occupation, contact information (email,
postal address and phone/mobile number), and general information about you such
as your experience with our services. We may also keep copies of any
correspondence you send us which may include personal data.
You should only give us
personal data on behalf of someone else if you have their permission to do so
or you know that they would not have any objection to us processing their
information in accordance with this Privacy Notice.
(2) Information collected by
automated means
We also obtain some of your
personal data by automated means, for example, when you telephone for customer
assistance your calls may recorded and when you visit our website we collect
the IP address of the device you use to connect to the Internet, the
geographical location of your device, the browser you are using, the type of
device you are using (tablet, mobile, desktop), the URL you came from and the
web pages you access.
(3) Information collected
from third parties
We may receive personal data
about you from third parties:
We may sometimes purchase
information about prospective customers from third party organisations for
marketing purposes. We will always take steps to ensure that your personal data
is only used for these purposes if you have consented to receive marketing
materials from us. You can opt out from receiving our marketing communications
at any time by following the instructions in any of the messages you receive.
Children's privacy
We will never knowingly
collect personal data from individuals under the age of sixteen (16) without
first obtaining verifiable parental consent. If you are under the age of 16 you
should not provide information to us. If we become aware that a person under 16
has provided personal data to us without verifiable parental consent, we will
remove such personal data from our records.
How do we use your personal
data?
We are required by law to
provide you with information about the purposes for which we use your
information and the legal justification for us to use that information. For
example, there may be a legal justification for us to use your personal data
where:
We need to use your
information to perform a contract with you or to fulfil a request originated by
you.
You have given your consent
to us using your information.
Using your information is in
our legitimate business interests (provided these interests are balanced
against your rights).
We need to process your
personal data to comply with legal obligations to which we are subject.
The table below sets out the
different purposes for which we may use your personal data and the legal basis
for each one. Note that the purposes for which we use your personal data may
change from time to time, in which case we will update this privacy notice (see
further "Updates to our Privacy Notice" below).
How do we use personal data
for this purpose?
Legal Basis
Improve your experience on
our website
We use personal data such as
your name, email address, postal address, telephone number, date of birth,
demographic information, IP address, preferences, site usage information and
purchase history to improve your experience with our services and on our
website. We may use this information to track your activities on our website;
to recognise your computer or device so that you are able to save your
preferences and to otherwise enhance, monitor and analyse your usage of the
website.
Our legitimate business
interest is providing the best browsing experience to our customers and
visitors, to enable the use of our website and functionality and to protect
their operation, to identify and resolve possible technical issues, and to
continuously improve and protect our company, property and customers against
fraud (referred to as “our legitimate interest”)
Identify you when you contact
us
We may use your name, email
address, postal address, telephone number or payment information to identify
you when you contact us, for the purposes of processing and fulfilling your
requests for services and keeping you informed about your requests.
Performance of our
contractual obligations, our legitimate interest, or your consent.
Service development, to
understand what services you might prefer, and tailor your experience according
to your preferences
We use personal data (such as
your name, email address, postal address (including postcode), telephone
number, IP address; preferences, and site usage information) to better
understand you and your preferences so that we can personalise your experience
on our website.
Our legitimate interest, or
your consent.
Carry out surveys, research,
analysis and customer profiling
We use your personal data to
carry out market research and build profiles of our customers. This is to help
improve our products and services, advertising and marketing, website content,
customer service, business planning, online and offline operations and your
overall customer experience.
Our legitimate interest or
your consent.
Invite you to our events you
may be interested in
We may use the contact
information you provide to us (such as your name, address, telephone numbers
and email address) to invite you to our events you may be interested in,
provided this is in line with your marketing choices.
Our legitimate interest or
your consent.
Answer any general enquiries
We use your personal data
from the website and any other general enquiries you make.
Performance of our
contractual obligations, or our legitimate interest.
Resolve complaints and other
customer service issues
We use your personal when we
deal with complaints or other customer service issues, such as facility and
equipment management.
Performance of our
contractual obligations, or our legitimate interest.
Defend our legal rights and
to protect the security or integrity of the website, our customers and our
business in general
We may need to process
personal data in order to defend our legal rights. We may also need to process
personal data to protect the security and integrity of our website, our
customers and our business in general.
Our legitimate interest.
Send you newsletters and
marketing information about our services.
We use your personal data to
send you newsletters and other information about services you may be interested
in, If this is in line with your marketing choices. You can unsubscribe from
this at any time by following the instructions in any of the messages you
receive.
Our legitimate interest or
your consent.
Providing your personal data
to us may be required due to a legal obligation which could be a statutory or
contractual obligation, may be on a voluntary basis or may be necessary for us
to enter into the contract with you, depending on the purposes for which we
collect and use your personal data as set out in this Privacy Notice. However,
if you do not provide your personal data to us this may result in disadvantages
to you, e.g. we may not be able to provide certain services to you. However,
unless otherwise stated, not providing your personal data will not result in
legal consequence for you.
How do we protect your
personal data?
We maintain appropriate
administrative, technical and physical safeguards to protect the personal data
you provide to us against accidental, unlawful or unauthorised destruction,
loss, alteration, access, disclosure or use and other unlawful forms of
processing.
Your data protection rights
You have the following rights
in relation to your personal data:
Access. You have the right to
request a copy of the personal data we are processing about you, which we will
provide back to you in electronic form. For your own privacy and security, in
our discretion we may require you to prove your identity before providing the
requested information. If you require multiple copies of your personal data, we
may charge a reasonable administration fee where we are permitted to do so in
accordance with the GDPR.
Rectification. You have the
right to have incomplete or inaccurate personal data that we process about you
rectified. Note that you can always make certain adjustments to certain
personal data directly through your online account.
Deletion. You have the right
to request that we delete personal data that we process about you, except we
are not obligated to do so if we need to retain such data in order to comply
with a legal obligation or to establish, exercise or defend legal claims.
Restriction. You have the
right to restrict our processing of your personal data where you believe such
data to be inaccurate, our processing is unlawful or that we no longer need to
process such data for a particular purpose, but where we are not able to delete
the data due to a legal or other obligation or because you do not wish for us
to delete it.
Portability. You have the
right to obtain personal data we hold about you, in a structured, electronic
format, and to transmit such data to another data controller, where this is (a)
personal data which you have provided to us, and (b) if we are processing that
data on the basis of your consent (such as for direct marketing communications)
or to perform a contract with you.
Objection. Where the legal
justification for our processing of your personal data is our legitimate
interest, you have the right to object to such processing on grounds relating
to your particular situation. We will abide by your request unless we have
compelling legitimate grounds for the processing which override your interests
and rights, or if we need to continue to process the data for the
establishment, exercise or defence of a legal claim.
Withdrawing Consent. If you
have consented to our processing of your personal data, you have the right to
withdraw your consent at any time, free of charge. This includes cases where
you wish to opt out from marketing messages that you receive from us.
You can unsubscribe from
marketing communications at any time by following the instructions in any
individual message. The legality of the processing of your personal data prior
to you withdrawing your consent remains unaffected by this.
You can make any of these
requests in relation to your personal data by contacting us by phone or post
using the details in the "How to contact us" section of this Privacy
Notice.
You also have the right to
lodge a complaint with the local data protection authority if you believe that
we have not complied with applicable data protection laws.
If you are based in, or the
issue relates to, the UK, the Information Commissioner’s Office can be
contacted as follows:
Telephone: +44 303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk
Web-form: www.ico.org.uk/concerns/
Address: Water Lane, Wycliffe
House, Wilmslow, Cheshire, SK9 5AF
If you are based in or the
issue you would like to complain about took place elsewhere in the European
Economic Area (EEA), you can contact the data protection authority in your
place of residence or your country
Who do we share your
information with?
We may disclose personal data
we process for the following purposes and in the following ways, to the extent
permitted by law and depending on such purpose(s) or way(s):
Recipient / Purpose
What we share
Our Affiliates, for all the
same purposes described in the How We Use Information section above.
Name, email address, postal
address (including postcode), telephone number, IP address, preferences, site
usage information
Performance of our contract
obligations, our legitimate interest, compliance with our legal obligations
and/or consent depending on the purpose as described in the How We Use
Information section above
Our service providers and
suppliers, who process such information for us or on our behalf, for all the
same purposes described in the How We Use Information section above.
Name, email address, postal
address (including postcode), telephone number, IP address, preferences, site
usage information.
Performance of our contract
obligations, our legitimate interest and/or consent depending on the purpose as
described in the How We Use Information section above
To provide information to and
as required by local law enforcement agencies, other government authorities, or
otherwise required by law or to protect the rights and safety of our property,
company and customers.
Name, email address, postal
address (including postcode), telephone number, IP address,
Our legitimate interest,
compliance with our legal obligations
If you have consented to our
sharing of your personal data with third parties to use for their own marketing
purposes, as permitted by law.
Name, email address, postal
address (including postcode), telephone number, IP address, preferences, site
usage information
Consent
*These third-party partners
provide a range of services to us to help operate our website; and managing and
conducting advertising and marketing campaigns on our behalf. If you would like
to know more information about the third-party companies currently charged with
such data processing, please contact us using the details in the "How to
contact us" section below.
Cookies
When visiting our website,
cookies, which are small text files, can be stored on your device in order to
offer you certain functionality, to make the website more convenient and to
optimise our website. If you do not want cookies to be used, you can disable
them by configuring the relevant settings in your web browser or by using
separate opt-out options. Please note that this may restrict the functionality
and your use of our website and certain features may not work as a result.
Online Content Contributions
If you choose to contribute
to a social, community or other publicly available area or feature of our
website, the information you submit may be made available to the general public
depending on your settings (which is why we recommend that you do not submit or
post any personal data to such forums, such as your full name, home address,
phone number and/or other information that would enable others to contact or
locate you).
Data Processing in Non-EU
Countries
Most third parties with whom
we share data are located within the European Economic Area ("EEA"),
but some may process your personal data outside of the EEA.
If data is transferred to
organisations which are based in or whose data processing takes place in a
jurisdiction which is not a member of the European Union or a member state of
the EEA, before transferring the data we will ensure that (unless a legally
applicable exemption applies) the recipient has an appropriate level of data
protection in place (e.g. through a determination of adequacy by the European
Commission, through appropriate guarantees such as the recipient being
self-certified for the EU-US Privacy Shield, or an agreement in the form of the
EU standard contractual clauses with the recipient).
We can provide you with an
overview of the recipients in non-EU jurisdictions and a copy of the measures
which have been put in place to ensure an adequate level of data protection
applies. If you would like to request this, please contact us as set out in
"How to Contact Us" below.
Updates to our Privacy Notice
As our business changes from time
to time, we sometimes need to make changes to the way we collect and use your
personal information. Therefore, this Privacy Notice may be updated from time
to time and publish on our web site.
How long do we keep your
personal information?
Your personal information is
processed by us and/or our service providers only for the period necessary for
the purposes for which the information is collected, or where we are relying
upon your consent until you withdraw that consent. When we no longer need to
use your information for those purposes or if we are relying on your consent
where you withdraw that consent, we will remove it from our systems and records
or take steps to anonymise it so that you can no longer be identified from it
(unless we need to keep your information to comply with legal or regulatory
obligations to which we are subject).
How to contact us
If you have any questions or
comments about this Privacy Notice or if you would like to make a request
relating to your personal data:
submit your request to the
“Contact Us” section of our Website;
call us on +44 (0)330 100
5461 or
write to us at: Head Office,
Actihire Venues Ltd, Marsland Chambers, 1A Marsland Road, Sale, M33 3HP
Version 2020/1. This Privacy
Notice was last updated: August 2021
